[Anonymous]

#43918

You did, thanks. I was asking one of the SHN folks if their windows system is 32 or 64 bit. I know they run the SHN Utility Suite on window 7, don’t know if it is 32 or 64 bit

[Anonymous]

#43919

Any update on what to do?

[Anonymous]

#43920

Sorry, not from this end. The download works here and for other folks so I assuming there is an issue with that specific system. Since the screens were from a mixed system initially perhaps there are still remnants of an early install that is still in use. Is the Simplehomenet Utility Suite.exe being invoked out of the directory the files were unzipped into.

[Anonymous]

#43921

I know there are no other remnents as I searched the entire hard drive for multiple file names. I am running the software directly from the extrascted install directory. How do I get a refund as the product must be defective.

[Anonymous]

#43922

If purchased from Simplehomenet/Smartenit their web site Support | Warranty page has the details. If purchased from Smarthome their web site should have the details. If other source that source web site should provide the details.

[Anonymous]

#43923

[attachment=0:jmdeeb7c]Capture.JPG[/attachment:jmdeeb7c]1 last try before giving up… I decided to press the read output timers button on the software even though it failed on connection and the device began clicking. So it is partially recognizing it.

[Author]

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