Warranty and Support Policy
At Smartenit your satisfaction with our products and services is of the utmost concern. Our products carry a 1-year warranty covered in detail in this warranty document.
There are various methods of getting help in setting up and operating our products, or getting in or out of warranty service.
- Give us a call : 1-949-429-3303. We will return your call within 24 hours during our regular business schedule (M-F 9AM-5PM Pacific)
- Send an eMail to firstname.lastname@example.org
- Find extensive documentation for each product in the respective Resources tab.
If you are not satisfied with your Smartenit purchase, please call 1-949-429-3303 for a Return Merchandise Authorization (RMA) request within 14 calendar days of the receipt of product.
Configure-to-order, personalized or other customized products may not be returned for a refund or exchange under any circumstances unless the product is Dead on Arrival.
If the item is returnable and you send it back to us unopened in the original box, Smartenit will exchange it or offer you a refund based on your original method of payment.
You must return the product to the Smartenit warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Smartenit will assess a 10% restocking fee on any opened hardware or accessory.
Please Note: Smartenit does not permit the return of or offer refunds for the following products:
- Product that is custom configured to your specifications, including personalized products
- Smartenit gift cards
- Smartenit Developer Connection Products
Dead On Arrival (DOA) Product: System Failure Out of the Box
A Smartenit branded product is considered DOA if it shows symptoms of internal failure preventing basic operability when you first use it after opening the box. To expedite repair or replacement, please give us a call atwithin 14 calendar days of the invoice date. Smartenit Technical Support will attempt to diagnose over the phone to determine if the product can be recovered remotely or if returning will be necessary. If the need to return the product is necessary, one of the following options will be applied to the defective product upon return within 1-2 business days of arrival to Smartenit:
- Replacement: Smartenit, at its expense*, will ship another of the same product
- Service: If product is repairable, your device will be repaired and sent back to you at Smartenit’s expense*
If Smartenit technical support determines that a returned product is not DOA, Smartenit will apply Smartenit’s standard product warranty to the product. Further, if Smartenit determines that you have misrepresented a returned product’s condition and that the product is not DOA, Smartenit may impose a $100 handling fee.
*Return shipment is subject to returns within the continental United States at USPS priority speed/rates. Returns from Canada will be US First Class Mail or equivalent rate applied to the postage method USPS or UPS selected by the customer where customer pays the difference.
Items Sent in Under Warranty
A Smartenit branded product that has been diagnosed as defective, is still under the 1-year warranty period, and has received a Return Merchandise Authorization (RMA), should be sent to the following address:
1 Technology Drive
Irvine, CA 92618
Items under warranty will be repaired, not replaced, unless a manufacturer defect has rendered the product non-repairable.
Items that have been rendered defective due to obvious misuse or neglect are subject to repair fees.
Advanced replacements or “loaner” devices are not provided while your device is being repaired.
Repair turn-around time can be expected within 1-2 business days.