Firmware ver. 1.24

Last night, some timed events (yard lights to turn on at sunset) didn’t happen. When I looked into the problem, I found the time zone settings missing. I entered the proper zip code and clicked the search button but it wouldn’t update any of the fields. There were no sunrise/sunset or country entries and the time was incorrect. I believe the longitude and latitude were correct but I don’t recall 100% on that. It took until this afternoon for it to properly synchronize and everything is now correctly set. I do know for sure that I have had internet access throughout this time and the HG had network access as I was able to get in through the app. I’d even tried powering off the HG without success as well as rebooting it, also without success.

Definitely, if it runs as intended 100% of the time then there’s no issue. I’ve had this HG up and running for a relatively short time (just a few months now) so I’m sure you can appreciate my initial lack of confidence in this system. I work in IT so I know there are always going to be some sort of issue rear it’s head periodically but there are critical devices (4 sprinkler controllers in drought ridden CA) this unit is controlling that need to be up 99.9% of the time. Hopefully, this issue can be resolved to get us there.

I’ll save a log should this happen again. Do you have a link to instructions of how to do this? This issue may have happened previously as similar instances of timing issues have taken place before, but in those, I wasn’t aware of the culprit. Thanks for your attention regarding this matter. It’s much appreciated having such rapid response from you.

Thank you very much and will do.

Just as an added bit of information, when I go to the time zone page and enter a different zip code, the lat/long change to different locations and the country gets properly populated. But the sunrise/sunset and time do not and the time zone field remains greyed-out and does not change and/or cannot be changed.

Is the location pulled from an internal database or is this also pulled from the same cloud based location where it should be retrieving the other fields data from?

I just reinstalled the app from your link and still no luck. I’m pretty sure I had the latest app already as I’ve only had it for a few months now.

I entered a code for China and I can see it update the long/lat and country but not the time zone, sunrise, sunset or time. So it appears to be getting to your cloud server and pulling some data but just not the time based fields.

Well, perhaps not completely accurate but entering 100000 as the code for Beijing does change the location to China. If I enter in Beijing, it does alter the long/lat slightly but the country remains China. But the point was that everything gets updated except the sunrise/sunset and time.

I do not get a popup regarding 30 seconds but I can see the changes in the fields that are changing happening almost instantly. Maybe a second or two. My internet speed is 125mb down and 12 up so that could account for this.

I disconnected the app from the gateway and then reconnected it. Still no progress as it remains the same with no times updates. Should we be considering a malfunctioning HG? Are we positive your cloud servers are providing all the information required? I assume no one else currently has this issue?

I’m not being “snippy” but rather already have quite a bit invested in this system and just want to feel comfortable that it is and will be dependable. If it weren’t for this time issue, everything else has been great. But everything else depends on the time so I go back to my “achilles heel” analogy. Thanks again for your help.