Unable to discover gateway

[Anonymous]

#40494

When I use the Discover Gateway menu, I receive the message “Did not find any gateways in the network”. I can add the gateway manually and manage it. Is this a fatal error in the configuration that the gateway is not discoverable?

in the log I see that the gateway appears to be attempting to connect to http://cloud.smartenit.com/gateway/
is this message indicative of anything?
raspberrypi ZBPServer[29215]: HTTPRequest:: timeout reached!!

I also observe early in the startup that
raspberrypi ZBPServer[25043]: main:: Failed to open port 843

thanks

[Anonymous]

#44564

Hello Jay,

Could you give me the MAC of your gateway so I can check that it is not associated to any account. This is one reason you may not have the capability to discover it.

[Anonymous]

#44565

I sent you a private message with this info

[Anonymous]

#44566

Hi Jay,

Your gateway is already assigned to an account with your charter.net email. Your gateway reported to our cloud just a few minutes ago, so everything looks good on that end. When your gateway is assigned to an account already, you need to log in with the account to access the gateway…it will not show itself as “discoverable” in our application if already assigned to an account.

You can still find the gateway at http://app.smartenit.com/discover, however.

[Anonymous]

#44567

ok thanks, so I can ignore those “errors” in the log then.

Jay

[Author]

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