- jayseamanMemberApril 20, 2016 at 12:25 pmPost count: 22
When I use the Discover Gateway menu, I receive the message “Did not find any gateways in the network”. I can add the gateway manually and manage it. Is this a fatal error in the configuration that the gateway is not discoverable?
in the log I see that the gateway appears to be attempting to connect to http://cloud.smartenit.com/gateway/
is this message indicative of anything?
raspberrypi ZBPServer: HTTPRequest:: timeout reached!!
I also observe early in the startup that
raspberrypi ZBPServer: main:: Failed to open port 843
thanksJustinMemberApril 21, 2016 at 5:42 pmPost count: 146
Could you give me the MAC of your gateway so I can check that it is not associated to any account. This is one reason you may not have the capability to discover it.jayseamanMemberMay 1, 2016 at 4:41 pmPost count: 22
I sent you a private message with this infoJustinMemberMay 2, 2016 at 5:15 pmPost count: 146
Your gateway is already assigned to an account with your charter.net email. Your gateway reported to our cloud just a few minutes ago, so everything looks good on that end. When your gateway is assigned to an account already, you need to log in with the account to access the gateway…it will not show itself as “discoverable” in our application if already assigned to an account.
You can still find the gateway at http://app.smartenit.com/discover, however.
- You must be logged in to reply to this topic.