trouble talking to the EZIO8SA

[Anonymous]

#43893

Which is the replacement PLM, the one with the passthru outlet or the one without. The one with the passthru outlet is based on the 2412S PLM shell. The one without the passthru outlet is based on the 2413S PLM shell.

Which one is the powerline interface for the Utility and which one is connected to the EZIO8SA.

[Anonymous]

#43894

Also connect the PLM currently connected to the EZIO8SA to the PC and Connect the Utility to that PLM. No need to attempt to talk to the EZIO8SA with the other PLM. Confirm the PLM address is 1E.80.BA. The address is displayed along the bottom of the Utility screen after the Connect is successful. I want to be sure the PLM address is actually 1E.80.BA.

[Anonymous]

#43895

The replacement is the PLM with the passthrough. I have tried both as the powerline interface and both connected to the EZIO8.

Here’s a screen shot with the older PLM connected to the computer.

[Anonymous]

#43896

Use the PLM without the passthru outlet as the powerline interface with the Utility, with the one with the passthru outlet connected to the EZIO8SA. If that combination produces the same trace results (different Insteon address of course) it indicates the EZIO8SA is not communicating with whatever PLM it is connected to. Using the PLM with the passthru outlet (which is a 2412S) it is not necessary to use the external power supply with the EZIO8SA as the 2412S provides power. That will eliminate one more variable.

[Anonymous]

#43897

If that combination does not work, unplug the PLM connected to the EZIO8SA, disconnect the cable to the EZIO8SA and plug the PLM back in. Then use the Utility to connect to the EZIO8SA with the EZIO8SA disconnected. The first command in that trace that is not getting a response is a Set MSB command which will be processed by the PLM without the EZIO8SA. Obviously the commands specific to the EZIO8SA will not work but the Set MSB must work as that is a PLM command, independent of the EZIO8SA. If the Set MSB does not get a response there is a comm problem between the PLMs.

Is there any other Insteon device that the Utility can access through the PLM without the passthru outlet? If so use the Manage Device Links tab and display a link record in some other Insteon device to confirm that PLM can communicate over the powerline.

[Anonymous]

#43898

I just received a new smarthome 2413S and have tried this PLM also. Still no communication. I tried just talking PLM to PLM – nothing. The SHN utility can also not display any link records of any devices.

My ISY can communicate with the EZIO though. So without disturbing anything, I unplugged the ethernet cable going into the ISY and plugged it into my serial/usb adapter. Still cannot communicate with the EZIO. This is making me think the problem is in my serial cable. It’s as though the transmit is working but not the receive.

Is there a wiring diagram for both ends of the serial cable so I can confirm this cable is wired correct.

[Anonymous]

#43899

It is a standard Ethernet cable.

You took the cable that was plugged between the PLM being used with the ISY and moved what was plugged into the ISY into the EZIO8SA?

Was the EZIO8SA and PLM power cycled to establish a serial session between the PLM and the EZIO8SA?

[Anonymous]

#43900

Sorry I wasn’t more clear.

The PLM attached to the EZIO was left as is. The ethernet cable attached between the PLM and ISY was removed, and the serial cable from the computer was attached to that PLM. (This is the cable wiring I’m curious about)

I didn’t power cycle the PLM’s however. I’m not home right now but will try that when I get home at the end of the week.

[Anonymous]

#43901

The ISY and its PLM can communicate with the EZIO8SA through its PLM.

The ISY PLM was removed from the ISY and connected to the PC. Either the Utility cannot connect to what was the ISY PLM or cannot talk to the EZIO8SA through its PLM. If the Utility cannot connect to the ISY PLM which is known to be working, the problem is on the PC side. If the Utility can connect to the ISY PLM but cannot connect talk to the EZIO8SA through its PLM which has been confirmed to be working since the ISY can communicate with, I have no idea. The PLMs have been confirmed working at their current plug points, the EZIO8SA has been confirmed working. If the Utility can connect to the PLM, Serial communication between the Utility and the PLM is working to have obtained the PLM information displayed at the bottom left side of the Utility screen.

There is a check box on the Insteon Traffic tab, Trace PLC/PLM Raw. Check that box before entering EZIO8SA PLM address into EZIOxx tab. Select all the trace entries in the Received Insteon Traffic pane, use CTL C to copy to clipboard and paste to forum.

[Anonymous]

#43902

I’m not home right now, but I have checked the “trace” check box in the past, but have never seen anything listed in the received pane.

[Anonymous]

#43903

Nothing in the right pane means the PLM did not even echo back the serial command. That is strange since the PLM had to return information about type of PLM, Insteon address etc. That information would not appear in the right pane as it is obtained before the Utility is full initialized. Does anything appear in the left pane when the Insteon address is entered into the EZIOxx tab??

I went back to some of the earlier posts. There is earlier post showing commands issued in left pane and nothing in right pane. If that is what is happening now I cannot explain. That would suggest the utility is not working in the operating environment.
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