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  • Anonymous
    Inactive
    June 3, 2014 at 12:01 am
    Post count: 259
    #40442

    If there are problems accessing the Gateway with regards to the Gateway Password, and even the Forgot Password is not working, then follow the steps below to get things going:

    1. Download FileZilla or Core FTP or any other FTP Client Software.
    2. Open the FTP software, and enter Host: LocalIP of HG, username: root, and password: Smartenit
    3. Now delete the config.inp file. You may back it up to your computer if necessary.
    4. Now power cycle your Harmony Gateway and try to login again, it should ask you for Recovery Email, Password and Pin.

    Anonymous
    Inactive
    June 5, 2014 at 1:04 pm
    Post count: 6
    #44346

    Regarding step 4, before allowing the changes, it will ask for a gateway password. Use Smartenit

    Anonymous
    Inactive
    June 5, 2014 at 8:45 pm
    Post count: 259
    #44347

    Thank you, don’t know how I forgot to include that.

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