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  • Anonymous
    Inactive
    July 8, 2015 at 2:33 am
    Post count: 5
    #40477

    Hi, I’ve got a raspberry pi with the usb-cid and have zbpserver running and the ismartenit app. The app recognizes the gateway, but when I try to discover my device (an azela zigbee HA appliance module smart plug), nothing. How do I troubleshoot this?

    Anonymous
    Inactive
    August 1, 2015 at 4:45 am
    Post count: 5
    #44484

    Anyone out there?

    Anonymous
    Inactive
    August 5, 2015 at 12:29 am
    Post count: 259
    #44485

    Hey there,

    Sorry for the late reply. If you are still having issue’s, try the troubleshooting steps below:
    — Make sure you have the Gateway in Discovery Mode.
    — Make sure you have Factory Reset the ZigBee device correctly.
    — Make sure the Gateway device appears in the iSmartenit App.

    If you followed above steps and the device still does not join, then feel free to email the logs (/var/log/zbp/) to support@smartenit.com

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