P2 Dropping connection

[Anonymous]

#40505

I am away from home and my P2 gateway drops the connection to the server every few days or so. For a few days I log in and I can see all my devices then One day when I log in my gateway can’t be reached. I have someone at home power cycle the unit and then I can access the gateway. I know it is not a home network issue as I have many other devices in my home that I can reach such as cameras and a home server. Is anyone else experiencing this? Do I need to have the unit replaced?

[Anonymous]

#44594

Hello,

That definitely sounds frustrating.

Can you tell me if you have the latest firmware for the P2…which would be 2.4.1?

If not, lets get you updated as it may be a bug that has been addressed already.

[Anonymous]

#44595

I’m away from home right now and can’t access my P2 gateway. But if the latest firmware is the one that fixed the time of day issue, then yes that is what I have.

[Anonymous]

#44596

I’ve checked on your gateway and see that it has communicated with our cloud, so you should have connectivity now.

Please let me know if you’re still having issues.

[Anonymous]

#44597

I have lost connection again with my Harmony P2 again. Only this time it seems more severe. I have tried restarting it several times but each time there is no connection to the device. I can access my account but the gateway does not connect. The green light is illuminated on the unit so I think it has Internet connectivity. Again – I believe I have the latest firmware, the one that fixed the time-of-day issue. Any ideas?

[Anonymous]

#44598

Sorry for the delay on here Bruce,

We don’t get notifications right away from the forum anymore…something we’re still trying to fix, but email to our support for issues like this is always the best route for quicker service. I saw your email and replied…hopefully, you’ll have some time today to troubleshoot this together.

Justin

[Author]

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