Can’t seem to link EZIO6I to anything

[Anonymous]

#39941

I bought the EZIO6I almost 2 and a half months ago and I’m having trouble linking the device to anything. It won’t link to my ISY, a trial version of HomeSeer or even a standard SwitchLinc. I did try it the day i got it but have been travelling recently so I wasn’t able to thoroughly test it out. I’m using a beta of the new ISY2.7 beta so I originally thought the problem was due to that. However, this past weekend, I tried to link to a switchlinc as well as Homeseer and neither would link. I tried the instructions that came iwth the device that told me to hold for 10 seconds, click x times, then hold for 4 secs. It wouldn’t link. I also tried a support representative from ISY who suggested that the proper linking procedure for ISY with the EZIO was hold 4, wait 1 and hold 4. That also did not do anything. I also wasn’t able to manually link by the EZIO’s insteon address. How do i factory reset the device? I tried plugging it in with the set button held but that doesn’t appear to do anything. Thanks!

[Anonymous]

#41721

Can you describe the status of the EZIO6I LED (dim/bright/dark/blinking/etc) at each step in the attempt to link to the SwitchLinc. If you have a PLC or EZSrve , you can use the Simplehomenet Utility Suite to do a Factory Reset. If you can run the SHN Utility, knowing the firmware level that is displayed when you connect to the 6I might be helpful. It has been a few months since I installed my EZIO6I but I think a 10-12 second hold of the Set button while plugging in the 6I did a Factory Reset on mine. I could tell by the Configuration Register settings displayed by the SHN Utility that a Factory Reset had been done. Not sure you would know a factory reset was done without displaying some non Factory value that was reset during power on.

[Anonymous]

#41722

At each step the LED does blink or go on/off according to whats written in the instructions. During the written instructions sequence of 10-12, input pushes, 4 secs, it keeps blinking and so does my PLM and neither sees each other.

What support at ISY told me was the 4 sec, wait 1, 4 sec sequence, the LED goes off after the final 4 sec hold.

I do not have a PLC and i only realized that the SHN utility requires it after i installed it and realizing it wouldn’t work.

When i did plug it in with the set button held, it simply started blinking continuously as if i was holding it down for the 10-12 sec, input pushes and 4 secs sequence, so i thought it didn’t work.

[Anonymous]

#41723

From your last post I was not sure what the LED is doing. The first line says the LED did follow the instructions, that is, it went off after the initial 10-12 second press, then went into a blinking mode of once per second after the 4 second press following the input taps. The second line that says it keeps blinking, that is, it keeps blinking at once per second after the 4 second press to end the input selection or it is blinking through the entire process, 10 second press, input selection taps, 4 second press to end input selection.

If the LED is blinking continuously after a factory reset, either the factory reset did not work or there is an issue with the EZIO6I. Leave it unplugged for 60 seconds, press and hold the Set button before plugging it in, holding the Set button for 12 seconds after restoring power. If it is blinking at that point I would call Simplehomenet support. I’ve seen a post that suggested holding the set button for 15 seconds to do a factory reset. You might try that but I never found it necessary.

It sounds like at one point you were successful in getting into linking mode. After the 4 sec press to end the number of taps used to select the input, the LED was blinking bright at about once per second. You indicated the LED followed the instructions so at that point you are in linking mode. What happened when you pressed the SwitchLinc paddle for 10 seconds to link it as a responder? Also what Input number are you trying to link to?

[Anonymous]

#41724

Yes my first line was that all LED functionality does exactly what was outlined in the written instructions. So from an LED perspective, nothing was wrong, everything was working as intended. The missing part was the actual insteon communication. Sorry that i was unclear about that.

For the 10-12 sec sequence, if i remember correctly, the LED turns off, after i push once for the first input, then i hold for another 4 secs, then it blinks continuously. My ISY does not see any linking activity at this point. The reason my PLM is also blinking at this time is because I’ve also set that to Start Linking. So basically both devices blink continuously waiting for something to be linked but neither devices sees each other.

For the ISY support instructions of 4 sec, wait 1, 4 sec, the LED turns off at the end of the sequence, then it comes back on after about 15 seconds. This was supposed to work according the the ISY support representative and I am using the latest beta version.

So I thought it was my ISY or the beta or a combination of the 2 that failed. I downloaded homeseer and added my PLM to it and tried linking a few devices and it works fine. However, the EZIO still does not get recognized by homeseer.

When I tried to link from a switchlinc, the linking mode never ends and my switchlinc lights do not flash to indicate successful linking.

As for which inputs, I’ve tried every input with the shorting technique described by someone on ISY’s forum. I remember having to connecting something to gnd or the +12….i can’t recall the exact details.

For the factory reset, while i plug it in holding for 10-12 seconds, it simply continuously blinks.

[Anonymous]

#41725

The later versions of the EZIO2X4 stay in linking mode after a successful link. This was an enhancement to the linking process to avoid having to repeat the 10 second hold, input taps, etc sequence when you were linking multiple devices to the same input. With this enhancement you have to do one final 4 second press to close out linking mode. Don’t know if this feature has made its way into the 6I devices. Pull up the quick start guide for the EZIO2X4 from the download section for a description of the added 4 second press to close out linking mode. This may be why the ISY folks talked about an extra 4 second press.

[Anonymous]

#41726

Sorry, I had not read your last post when I made my post about the enhanced linking mode needing an extra 4 second press.

I don’t have an ISY so consider that when evaluating this. When you say you put the ISY in linking mode, it sounds like the ISY would be listening for responder devices linking up to the ISY controller. Putting the EZIO6I into linking mode does put it in a linking mode listening for responder devices. Having two devices in controller linking mode, each listening for responder devices would not result in the ISY and the EZIO6I being linked together. In fact the EZIO6I has no outputs to act as responders. I may just not understand the terminology used by the ISY.

I am familiar with linking Insteon devices together however. Putting the 6I into linking mode, with the end result the LED is blinking once per second, pressing the top paddle on the SwitchLinc for 10 seconds should have caused the SwitchLinc to become a responder to the 6I Input selected during the link mode setup. A 4 second Set button press on the 6I may be needed to complete the linking process at the 6I if the enhanced linking feature is present in the 6I. If you cannot do a basic responder link from a SwitchLinc to the 6I, I would not worry about trying to connect the 6I to the ISY. In fact, the ISY should not be in linking mode during this process as the SwitchLinc enroll message might be absorbed by the ISY. Try linking the Switchlinc to the EZIO6I without the ISY being in the picture. There is always the possibility that the 6I is on one electrical phase and the SwitchLinc is on the other electrical phase, with the cross phase coupling not working, but that is pretty far afield. Would think you would be having other problems besides the 6I linking problem if there was a cross phase coupling issue.

[Anonymous]

#41727

The EZIO6I is logically like a Smarthome ControLinc Tabletop Controller. The ControLinc functions as a Controller only, it has no outputs to function as a responder, just like the EZIO6I. If the ISY describes how to link with a ControLinc Tabletop Controller, the EZIO6I would be similar. Keeping in mind that the Tabletop Controller has push buttons associated with each of its “inputs” where the EZIO6I selects the input by the number of Set button taps.

Devices like a SwitchLinc or KeypadLinc are both a controller and a responder. The devices are obviously controllers because they control the state of loads and/or other devices, but they can also be linked as responders so the status LEDs in those devices stay in sync with other controllers.

Devices like a LampLinc or ApplianceLinc are responders only. They are controlled by another device, and they cannot control another device.

The ISY must make the distinction between a controller and a responder and how each type is linked to an ISY.

[Anonymous]

#41728

After reading some of the ISY-26 user’s guide, you definitely do not want the ISY in “linking mode” at the same time as you are trying to link a SwitchLinc to the EZIO6I. While the ISY is in linking mode, actually multi-link mode, it is listening for multiple responders. As I mentioned before, the EZIO6I is not a responder. The result of having the ISY listening for responders at the same time the EZIO6I is in link mode listening for responders is not predictable. The ISY users guide discusses a ControLinc option for linking a ControLinc to the ISY. They recognize that the ControLinc is a special case because it is not a responder. You might be able to link an EZIO6I to the ISY using the ControLinc option but the device type will not match that of a ControLinc so the ISY might not accept it. Also the EZIO6I requires that each Input have a group number assigned to it. This is taken care of automatically when a responder is linked to an EZIO6I Input using the Set button tap procedure. I don’t think the group numbers will be assigned using the ISY ControLinc link option. The SHN Utility Suite provides a means for assigning the group numbers to the Inputs of the EZIO6I but that is not an option in your case.

EDIT: The 4 second Set button press sequence that ISY support suggested to link the EZIO6I is close (although not exact) to the link sequence you would use if linking an EZIO2X4 to the ISY. The EZIO2X4 is a combination device, a controller and a responder. Recommending the use of the responder link sequence suggests the ISY support folks were not aware the EZIO6I is not a responder.

[Anonymous]

#41729

Thanks for your comments.

I don’t know exactly what the ISY does when it goes “start linking” but i assume it’s the same as homeseer when it does “start linking”. I’ve linked about 50 or so insteon devices this way and once they’re “linked” i can manipulate each device however i want it. I can make devices link to other devices (as a controller or a responder) and i can create scenes and drop in multiple controllers and multiple responders.

So i’m presuming the linking portion on ISY or homeseer is mainly to create a 2 way link between the EZIO and the PLM, so that anything the device does, it’ll report back to the PLM and the PLM can register a status update for the ISY or homeseer.

I have tried linking to a switchlinc independently, though my sequence might’ve been wrong. So i’ll try that.

[Anonymous]

#41730

Linking the SwitchLinc to the EZIO6I was only to confirm that a normal device to device link can be established outside of ISY. If you do try the SwitchLinc again, be sure the ISY is not in linking mode.

How many ControLinc type devices were in the group of 50 or so Insteon devices you have successfully linked while in “start linking” mode? None I would assume since ISY has a special ControLinc linking option outside of “start linking” specifically for the ControLinc type device. The special option is needed because the ControLinc does not function as a responder. Not something that would normally be considered when linking an Insteon device since all but a very few Insteon devices are responders.

From the ISY-26 User Guide….

4.2.2 Link a ControLinc
Choose this menu to link a ControlLinc. When the “Link a ControLinc” dialog appears, press and
hold the “Channel 1” button for 10 seconds or until the ControLinc’s light starts flashing. Then
click on the “Ok” button (see Figure 9).

---

The EZIO6I is like a ControLinc in that it is not a responder. Just as the Smarthome ControLinc cannot be linked under the “start linking” mode, the EZIO6I cannot be linked using “start linking” for the same reason. You can try the “Link a ControLinc” option to see if it will accept an EZIO6I but the device type that is exchanged during a link operation will not be a ControLinc device type so ISY may reject the attempt. Also the ControLinc has 5 channels (inputs) where the EZIO6I has 6 inputs.

EDIT: If you do decide to try and link the EZIO6I to ISY outside the “start linking” mode, suggest you try the “Link a RemoteLinc” linking option rather than the “Link a ControLinc” linking option. It has no more chance of working but if it does work, the 6 buttons on a RemoteLinc matches the number of Inputs on an EZIO6I.

From the ISY-26 User Guide….

4.2.3 RemoteLinc
Choose this menu to link a RemoteLinc. When the “Link a RemoteLinc” dialog appears, press
and hold the “Button 1” button for 10 seconds or till the RemoteLinc’s light starts flashing. Then
click on the “Ok” button (see Figure 10).

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