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  • Anonymous
    Inactive
    June 13, 2008 at 9:49 pm
    Post count: 11
    #39975

    Anyone else having the following problem?

    I seemed to have maxed out the number of timers I can add at 8. So, after entering my 9th timer and clicking save, the screen refreshes and nothing is added to the dropdown. I have even attempted to edit existing timers and I get the same response, screen refreshes and nothing changes.

    I have tried on Firefox and IE, XP and Vista. No difference. I have also tried restarting the EZServe.

    Thanks for your help.

    Anonymous
    Inactive
    June 14, 2008 at 5:43 am
    Post count: 1001
    #41837

    I have 10 timers defined under 1.51 without a problem. I did a Reset under 1.50 to clear all the data before uploading 1.51. Don’t know if that made any difference.

    Anonymous
    Inactive
    June 14, 2008 at 11:48 am
    Post count: 11
    #41838

    I upgraded to 1.51 as soon as I received the EZServe last week, before making any additions.

    Clearing everything that I already set-up does not sound very interesting at this point.

    Is there a way to directly edit the EZServe database?

    Anonymous
    Inactive
    June 14, 2008 at 2:24 pm
    Post count: 1001
    #41839

    There is a section on Server Administration in the EZSrve Operating Guide (page 2) which describes the process of off loading and uploading the data files. I have not done a line by line comparison between 1.50 and 1.51. At 1.50, the first line of timer and macro xml files had v1 as the only text. Line 2 started the normal xml constructs. That v1 text line is not in the 1.51 files. No idea if that would make a difference. Also, I had 22 timers defined in 1.50 testing some Sunset+ variations so there is support for many timers. They also recommend clearing the IE cache at the install of a new image. With your testing of so many different environments and platforms that would seem less likely a solution.

    Anonymous
    Inactive
    June 16, 2008 at 4:51 pm
    Post count: 408
    #41840

    @usadventure wrote:

    Anyone else having the following problem?

    I seemed to have maxed out the number of timers I can add at 8. So, after entering my 9th timer and clicking save, the screen refreshes and nothing is added to the dropdown. I have even attempted to edit existing timers and I get the same response, screen refreshes and nothing changes.

    I have tried on Firefox and IE, XP and Vista. No difference. I have also tried restarting the EZServe.

    Thanks for your help.

    I have had during testing 150 timers at one time, triggering every minute. Please send us an email at support@simplehomenet.com and we will determine what is going on.

    Anonymous
    Inactive
    June 19, 2008 at 2:30 pm
    Post count: 11
    #41841

    @pauln wrote:

    @pauln wrote:

    I have had during testing 150 timers at one time, triggering every minute. Please send us an email at support@simplehomenet.com and we will determine what is going on..

    I emailed you this past Monday. No reply, yet.

    Anonymous
    Inactive
    June 19, 2008 at 8:38 pm
    Post count: 408
    #41842

    I have sent you an email just now. I am VERY sorry for the delay in support, we are tightening things up, and will do our best not to let such a delay happen again.

    Anonymous
    Inactive
    June 27, 2008 at 5:20 pm
    Post count: 408
    #41843

    The timer issue was resolved via email communication with the customer.

    “It looks like I got things working. I moved one of my access points around until I was able to use EZServe.”

    The root cause was Insteon Network communication.

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