AnonymousOctober 7, 2007 at 12:15 amPost count: 192
Factory reset in Simplehomenet Utility V1.3 locks up the EZX10RF.
After a Factory reset the LED on the EZX10RF goes off and never back on. Then it does not respond to any commands untill unplugged and you wait maybe 30 seconds then reconnect it.
I have the SDM3 Logs saved from my tests and exact steps I was using.
Basically as the factory reset starts; you start getting Insteon reattempt messages; then a Timeout message and even restarting the utility and not cycling the power on the EZX10RF will result in no responses from the unit. 🙁AnonymousOctober 7, 2007 at 12:36 amPost count: 408
We are looking into it right now – will get back with you.AnonymousOctober 7, 2007 at 12:38 amPost count: 192
I can email you the zipped logs and what I did when it happened. As I don’t think I can append logs here to a message.AnonymousOctober 7, 2007 at 12:44 amPost count: 408AnonymousOctober 7, 2007 at 10:30 amPost count: 192
OK will send them. I also tried a few different circuits and outlets in the home as their could have been a bad reception area.
Also I am using a 2414S serial PLC and have found that the Serial ones are at least 2 to 3 time faser than their USB version. I doubt this is a factor but something to think about. No 8 byte padding to USB messages needed.AnonymousOctober 7, 2007 at 10:39 pmPost count: 192
More tests. Used a 2414U USB PLC and the EZX10RF directly in the pass through outlet. Same thing. LED goes out on a restore factory configuration and is that way untill you remove the power.
Sorry the title of the post may have been misleading.AnonymousOctober 16, 2007 at 10:21 pmPost count: 192
10 days and no updates. Any progress?AnonymousOctober 17, 2007 at 2:15 amPost count: 408
I apologize for the lack of updates. I believe we have identified the source – expect in release v1.4 the correction. ETA on the release is early to mid next week.
I am sorry for the inconvenience, in the meantime it will be necessary to use the hardbutton for resetting the module.AnonymousOctober 17, 2007 at 10:35 pmPost count: 192
Thanks for the data.
No big problem as it seems you are busy with V1.4 and it looks like it has fixed a few problems. From the posts I have read.AnonymousOctober 30, 2007 at 10:43 pmPost count: 192
I regret to inform you nothing has change with the V1.4 of the utility and my Restore Factory Configuration problem. The BLUE LED on the EZX10RF still goes out and the utility reports a “Insteon Message Timeout” error. Stays out for untill unplugged. I waited maybe 4 minutes and it never went back on and no responses untill disconnected and then reconnected to the AC power.
Utility reports rev 12 on the EZX10RF
Labels on the rear:
2607 rev. 1.3 FIRM 52
Tried a few outlets in the house even had the EZX10RF with an AccessPoint in its pass through outlet.
PLC bing used is a 2414S
Tried a 2414U same problem though more retries as I expected. Any 2414U on my computer has USB problems and is 2 to 3 times slower than a 2414S serial Unit.
Also noted the Blue LED on the side whan crashed will light Bright if the linking button is pushed.AnonymousOctober 31, 2007 at 12:46 amPost count: 408
Can you post or email me the insteon traffic (last tab in the utility)?
Thanks!AnonymousOctober 31, 2007 at 8:28 pmPost count: 192
I could not find a way to save the traffic data. I did email you four ziped SDM3-308 logs. EZX10RF7 and 8 are from last night. EZX10RF9 and 10 are from about 15 minutes ago. Todays was the EZX10RF in the PLCs passthrough outlet.AnonymousNovember 5, 2007 at 1:26 amPost count: 256
Brian, you are so patient!!
let me send you a replacement and tell me that all your issues go away or your money back..
I’ll e-mail you an RMA number.
AlAnonymousNovember 5, 2007 at 9:09 pmPost count: 192
OK I believe you have my email as I have sent you some of the SDM3 logs.AnonymousNovember 8, 2007 at 9:53 pmPost count: 192
Thank you Al and all the rest of the Simplehomenet crew. I received my RMA and the process is now started. I will be very happy whan the new EZX10RF is received and hopefully resets fine.
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