Firmware version 4A and X10 Issues 2007-06-15T13:38:33+00:00

HOME Forums Controllers SmartLabsPLM Firmware version 4A and X10 Issues

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  • Anonymous
    Post count: 256
    #39726 |

    We’ve learned of a defect in the PLM version 4A X10 messaging affecting the 2412S (stand-alone PLM), EZRain, EZIO8T and EZIO2X4 (based on the 2662PL OEM module.) The PLM firmware version is listed on a small sticker on the back of the PLM. We are working with SmartLabs on a replacement/upgrade strategy and will announce that shortly. Meanwhile, if your unit is affected, please write to support@simplehomenet.com.

    We sincerely apologize for the inconvenience.

    Anonymous
    Post count: 3

    Paul,

    Does the 4a firmware bug affect receipt of X10 or something else? Any word from SmartHome when an update will be available?

    I’ve emailed support @ Simplehomenet (where I purchased my PLM), but haven’t heard back yet.

    Thanks,
    Kevin

    Anonymous
    Post count: 408

    The PLM 4A bug effects both receipt and sending of X10 messages. I will bug our support to get in contact with you.

    Anonymous
    Post count: 23

    Is the issue just with 4A? What about PLMs of a different version?

    Anonymous
    Post count: 256

    The X10 issue is only with 4A. We are waiting to get our stock upgraded with 52 and expect to resume shipments on Monday. Meanwhile, please continue to request RMAs through our support e-mail (support@simplehomenet.com)

    Anonymous
    Post count: 23

    @simplehome wrote:

    The X10 issue is only with 4A. We are waiting to get our stock upgraded with 52 and expect to resume shipments on Monday. Meanwhile, please continue to request RMAs through our support e-mail (support@simplehomenet.com)

    What are you replacing it with. Is there a new revision of the firmware?

    Anonymous
    Post count: 256

    Yes, the new firmware revision form SmartLabs is 52.

    Anonymous
    Post count: 3

    Paul,

    I still haven’t heard a peep from support about getting my PLM upgraded or whatever is necessary to make X10 work properly.

    Kevin

    Anonymous
    Post count: 23

    Did you have to purchase your unit through Simplehomenet? I bought mine through HNA, do I need to go back through them for a replacement?

    Anonymous
    Post count: 256

    Please understand that warranty replacements are handled by each specific distributor. If you bought your unit from us, we’ll be glad to process a replacement or upgrade. Just write or call our toll-free number to get an RMA number. But please understand that each distributor has a different replacement policy .

    We are now shipping PLM firmware version 5.2

    Anonymous
    Post count: 256

    Khouser: could you re-send your e-mail to sales@simplehomenet.com

    Thanks!

    Anonymous
    Post count: 23

    Just want to double check. Any issue with any version other than 4A?

    My PLM has firmware version 2.4. Any problems with this version?

    Anonymous
    Post count: 3

    Paul,

    I called the phone # after not getting an email response.

    Then I mailed my PLM in for the update last Friday via USPS priority mail. I’m hoping to get the replacement this week before I go on vacation.

    Thanks,
    Kevin

    Anonymous
    Post count: 23

    Paul,

    You around? Any problems with 2.4?

    Anonymous
    Post count: 256

    To clarify, the issue of X10 messages not being handled does not affect version 2.4. Version 4A introduced the problem which is why we are now shipping 5.2. We are catching up with shipments of any new or replaced PLMs today.

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