EZIO4X2 Invisible! 2012-01-21T04:06:16+00:00

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  • Anonymous
    Post count: 5
    #40325 |

    I have just bought an EZIO4X2 but the simplehomenet software cannot see it. My Home Control Assistant software sees the device OK and reports its status. If I close down HCA, run the SMD3 application and then the utility suite I can connect to the PLC but every Insteon message to the EZIO4X2 times out with no response. Any ideas on what is wrong?

    Anonymous
    Post count: 146

    Hello Peter,

    Are you entering the EZIO’s address with the correct format = AB.CD.EF ?

    Anonymous
    Post count: 5

    Justin

    Here is the cut and paste from the Insteon traffic pane:

    1 To ID:19.BD.48 flags:3 cmd1:28 cmd2:0
    2 To ID:19.BD.48 flags: cmd1:28 cmd2:0
    3 To ID:19.BD.48 flags: cmd1:28 cmd2:0
    4 To ID:19.BD.48 flags: cmd1:28 cmd2:0

    If I close down the simplehomenet software and open up Home Control Assistant the device responds OK. Here is the HCA log:

    0,Note,01/21/2012 10:12:42,,,,,Log started after clear
    16,ISend,01/21/2012 10:13:17,2,S-REQ,19.BD.48,Basement – Furnace IO,
    17,IRcvc,01/21/2012 10:13:17,2,S-RSP,19.BD.48,Basement – Furnace IO,Input 189 On

    Peter

    Anonymous
    Post count: 1001

    Peter

    Double check the Insteon address of the EZIO2X4. Looking for something where a B looks like an 8, etc. The messages posted from the SHN Utility indicate the device is not responding to any command. Since HCA can talk to it likely the address entered into the SHN Utility is not correct.

    Lee

    Anonymous
    Post count: 1001

    Peter

    Just realized the HCA message has the device address and they are the same. Assuming the same PLC is being used the SDM3 interface is where to look next. Click on the blue T shaped Icon in the system tray. This will open the SDM3 window. Are the commands issued by the SHN Utility appearing in the SDM3 window? The fact that you have to manually start SDM3 before the PLC is accessible makes the configuration suspect. It sounds like the SDM3 files are installed in the HCA directory rather than in a common place.

    Try copying the sdm3 exe into the directory where the SHN Utility is installed.

    Lee

    Anonymous
    Post count: 5

    Lee

    All the simplehomenet files are in the same directory, when I first started the Utility suite it complained about SMD not being present so I manually started it. Now it seems to find SMD and load it itself. Below is the contents of the SMD window, with a “get time” request at the end to see if I’m talking to the PLC:

    downloadTimer started
    timerActivate enabled
    UI:ConnectedAndReady
    SDM:DM=active,1.01.138.308,1/21/2012 11:05:26 AM,responded,07.F6.E2,2.13,xdevices=False
    starttime=00:07
    si:00 00 00 19 BD 48 0F 28 00
    PLC:ERROR=012:MapNotLoaded-PLC not connected or no valid map. Try using isResponding first.
    PLC:sendinsteonraw=True
    si:00 00 00 19 BD 48 0F 28 00
    PLC:ERROR=012:MapNotLoaded-PLC not connected or no valid map. Try using isResponding first.
    PLC:sendinsteonraw=True
    si:00 00 00 19 BD 48 0F 28 00
    PLC:ERROR=012:MapNotLoaded-PLC not connected or no valid map. Try using isResponding first.
    PLC:sendinsteonraw=True
    si:00 00 00 19 BD 48 0F 28 00
    PLC:ERROR=012:MapNotLoaded-PLC not connected or no valid map. Try using isResponding first.
    PLC:sendinsteonraw=True
    ui:sendHardReset
    PLC:sendhardreset=False
    uifinished:sendHardReset
    PLC:eventraw=02
    PLC:eventraw=03
    PLC:receiveinsteonraw=02 13 3B 54 00 00 01 CF 13 00
    PLC:eventraw=01
    PLC:eventraw=03
    PLC:receiveinsteonraw=01 13 3B 54 07 F6 E2 45 13 01
    ui:getClock
    PLC:getclock=false,1/21/2012 11:11:46 AM
    uifinished:getClock

    Peter

    Anonymous
    Post count: 1001

    There are a number of map files that are also required. That is what the error messages are indicating, the map files cannot be found. In addition to the SDM3 exe copy the *.ump files to the SHN directory.

    Anonymous
    Post count: 5

    Not sure what you mean. I downloaded the zip file from your site, extracted it and ran the utility. All the files are in the same directory and there are no .ump files there?

    Peter

    Anonymous
    Post count: 1001

    The SHN Utility does not come with the SmartLabs SDM3 Device Manager. That would normally come from the Smartlabs web site but that software is so old I’m not sure they provide it anymore. HCA must have the SDM3 Device Manager files in their directory structure rather than having done a normal SDM3 install which would allow all applications access to it.

    Search through the HCA directory structure. Some products keep the SDM3 files in a Smartlabs or Smarthome subdirectory. The *.ump files along with the SDM3 exe should be there or perhaps in an HCA subdirectory.

    I thought it easier to locate the SDM3 files in the HCA directories rather than trying to locate the SDM3 install package somewhere.

    Anonymous
    Post count: 5

    Found a copy of Smarthomes SDM3 Device Manager, installed it and it now works.

    Thanks for the help.

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