Reply To: Device support for Insteon HUB Devices 2017-12-21T12:12:51+00:00

HOME Forums General Product Ideas Device support for Insteon HUB Devices Reply To: Device support for Insteon HUB Devices

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Hello Sean,

Thank you for your message!

Unfortunately, with the Insteon Hub, the onus of interoperability lies with Insteon. We implement their commands and API in our products and provide the command set for any custom commands, but there is nothing more we can do make our devices work with the Hub. We’ve communicated with Insteon multiple times that the desires for our mutual customers is to be able to control Smartenit products from the Hub, but we can only wait on them to do that.

I would recommend making this request to them directly. I am aware that some of their technical support staff have the similar belief that it is on us to make our products work with the Hub, but that simply is not true.

I apologize for any inconvenience and we’re looking forward to the Hub’s integration of our products as much as you are!

Thank you for your interest in our products!