Hello again Tom,
Yes, Smarthome is an approved distributor but it’s odd that you received a 1.7 version from them as they should have been through 1.7s over a year ago.
Anyhow, if you can send me your proof of purchase within the warranty period then we can replace the PLM under warranty. Smarthome has made the PLM’s more robust since version 1.C and beyond, so you shouldn’t have any issues going forward once replaced.
Please send a copy of your invoice to email@example.com to my attention and I’ll send you an RMA number as soon as that is received.