Reply To: Unable to discover gateway

[Anonymous May 2, 2016 at 5:15 pm Post count: 146]

#44566

Hi Jay,

Your gateway is already assigned to an account with your charter.net email. Your gateway reported to our cloud just a few minutes ago, so everything looks good on that end. When your gateway is assigned to an account already, you need to log in with the account to access the gateway…it will not show itself as “discoverable” in our application if already assigned to an account.

You can still find the gateway at http://app.smartenit.com/discover, however.