HOME Forums Gateways Harmony Gateway NewB Login Question Reply To: NewB Login Question

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When I attempt to login to Gateway without using the my.smartenit account by typing the Gateway private IP address into a browser on the private network (e.g. entering into address bar), the Gateway responds with a Authentication Required pop-up window asking for User Name and Password. I understand this is where I use the Gateway Password, but what do I use for User Name? I’ve tried both the e-mail I used for the my.smartenit.com account and the Recovery e-mail and neither works.