Reply To: Resetting to factory defaults 2017-12-22T15:25:38+00:00

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Anonymous
Post count: 259

Hi Jeff,

Haha thanks, I normally try to respond as soon as I get the emails.

The problem regarding the Connections is related to the Gateway trying to reconnect to the Cloud, I have identified the problem and I’m working on a fix for that.

The problem with wizards you mention, is that with Sunset/Sunrise? We did receive some complaints about it and looks like I broke something in the algorithm, again I have identified the problem and I’m working on a fix for that.

If the I/O Linc is not part of a wizard, then the Gateway will not send any unexpected messages, you may have to check the configuration of the I/O Linc on that.

What I can suggest is waiting for a firmware upgrade after I fix the 2 problems mentioned above (and also a third problem related to deleting links), approx timeline for that is about 1 week if everything in testing goes through properly. Also, could you email me a snapshot of the Wizards, that will give me some additional information.

Let me know what you think.