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January 8, 2015 at 6:59 am
Post count: 259
Sorry its been busy here because of CES. Steps below:
1. open terminal.
2. Then type: telnet (ip address of HG)
3. Open App. Try adding the problematic device.
4. Wait until HG finishes add process.
5. Copy all output from terminal into a text file and email me the text file.