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Select the type of Controller the SHN Utility is going to use (Use EZBridge, Use PLC, Use PLM) and click Connect. Click on the EZX10RF tab. Enter the device address into the EZX10RF Insteon ID: field. The firmware version will be displayed in a few seconds. In the “Setup X10 House/Unit Filter” section select the House code C from the pulldown. Click Read button. After busy indication in the lower right corner of the Utility window goes back to Ready, are the Unit codes checked? If so uncheck the Unit codes being used and run your test again. Also what is the firmware level displayed when the Insteon address was entered.