In addition to communication issues…being a newer device, the information for that switch may not be in the database yet.
Until the device file is updated, you can install the switch manually as a Switchlinc Dimmer (or Relay, depending on the type of switch).
– Add a device
– Select “Manual Entry – Not Detected” from the drop down
– Enter a Name for the device
– Enter the INSTEON ID for the device
– From the Category drop down, select “SmartLabs SwitchLinc V2 Dimmer 600W”
– Select an icon/picture for your device and click the “Proceed” button.
I hope that helps