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I would try the GetRevision command first to see if you can communicate with the EZServe. This command works for both V1 and V2 EZServes. The format of the response is different depending on whether a V1 or V2 EZServe but the command itself has the same format on both V1 and V2. It will also answer the first question, what revision level is the EZServe running. The next question is how large is the device configuration. A 20 second timeout may not be enough to get a large devices file over the internet. I copied the posted command, removed the escape characters, and successfully executed the command against my local EZServe.