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Sorry for the delay. The forum is checked a couple times a week or so… feel free to always contact us directly for immediate support.

Support: support@simplehomenet.com
Phone: 877-495-0144 or 949-429-3303

In regards to your module, you say you connected it directly to your XP box – did you use a crossover cable?

Regardless, you shouldn’t need to do that – the hard reset should have worked. I am not sure if there were power surges / storms in your area?

Does the unit power on? What is the status of the blue LED?

Feel free to email me directly if you want faster response time

paul _at_ simplehomenet.com