Sorry for the delay. The forum is checked a couple times a week or so… feel free to always contact us directly for immediate support.
Phone: 877-495-0144 or 949-429-3303
In regards to your module, you say you connected it directly to your XP box – did you use a crossover cable?
Regardless, you shouldn’t need to do that – the hard reset should have worked. I am not sure if there were power surges / storms in your area?
Does the unit power on? What is the status of the blue LED?
Feel free to email me directly if you want faster response time
paul _at_ simplehomenet.com