When I recived no reponce on the forum I called in for support. They were very helpful, there was no way to get the current unit to work.
they got me a replacement quickly and were interested in haveing me proved all info I could so they could check to see if this could be overlooked problem.
I just wanted to say thank you a company that has great customer service is far to rare now days.
and going the extra mile to look at what might be a problem to make a better product 😀