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I had a problem with a 2414U PLC and the EZIO8SA with the EZIOXX Utility. Got the same message and had to do a reconnect. In my case it was solved with a 2414S. Yes there are known problems with the 2414U if you have any Direct Input Devices. In my case I didn’t have any but the Direct X Diagnostics crashed on the direct input tests with any Smathome USB PLC connected. 1132U 1132CU 2144U and 2814U.
My HouseLinc desktop and Ken Millers InHomeFree are at least 2 to 3 times faster through the 2414S than the 2414U. Yes with latest PLC firmware.