We can not duplicate your problem and it’s possible the problem you are seeing is caused by a communications error between the Smarthome PLC and SDM combination and the EZRain. Is mControl the only software you are using? When using our utility, are you ensuring all other programs that use the SDM/PLC are not active?
We will continue to investigate. Please rest assured that we fully stand behind our products – should anything need correction or replacement during the warranty period we’ll do so at our expense.